In the case of natural—or any other—disasters, businesses face multiple challenges not only in maintaining quality services to customers, but also smooth workflows internally. This is particularly true for insurance companies.
An unexpected disaster like the “superstorm,” Sandy, that devastated the East Coast of the United States last week, is just such an example.
Is your business prepared to take emergencies like this in stride and continue to deliver a great customer experience, or are you struggling to keep up? The two scenarios depicted below show interconnected steps in the process where a holistic strategy is needed to ensure a positive customer experience on the back end. (Click the images to enlarge).
A proactive customer notifications strategy directly impacts call center effectiveness, and the ability to process claims efficiently is tied to the ability to process electronic documents rather than paper, manage workflows and have dependable data centers. If you’re interested in learning more about what it takes to go from Scenario 1 to Scenario 2, then please reach out to us at faxsolutions@opentext.com.
To read a real-life success story experienced by one of the world’s largest insurance providers, click here.
